If you choose to identify yourself by sending an email via our contact page, we will save your contact details in our 'off-line' systems to enable us to provide you with the information you requested. We may store this information indefinitely and use it to contact you in the future. We will not, however, disclose all or any part of your information to any third party.
Ten Teas provide access to our website and sell our products to you subject to the conditions set out on this page. Our aim is to provide the very best customer service that we can.
Dispatch - Goods should be dispatched within two business days of ordering. If an item is out of stock and we are unable to dispatch, we will advise you by email as soon as possible after receipt of your order and offer you a full refund or partial shipment of your order.
Lost in the Post - For non-tracked International deliveries, we are not responsible for parcels lost or missing in the post. All parcels have a return delivery address to our Head Office. Parcels returned to us will be refunded.
Returns - Should any item you purchase from this site fail to meet your complete approval please return it to us in original condition within 30 days of receipt and we will give you a full refund of the item's cost.
Customs - When ordering goods from outside the UK , you are responsible for ensuring compliance with the laws of the importing country and for paying all applicable customs duties, taxes and import charges.
International- We offer a "International Signed For" trackable delivery service, only.
Governing law and jurisdiction -These conditions are governed by and construed in accordance with the laws of England and Wales.
These terms and conditions will apply to all transactions placed online with Ten Teas. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.
By using this site you are agreeing to these terms and conditions.
We are pleased to accept orders by any of the following methods. Online transaction via secure server. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.
The web price, where applicable, includes VAT at 20%
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Returns and exchanges
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Products, prices and content
Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.
All prices are shown in pound sterling (£) * and are inclusive of UK VAT * at the current rate unless clearly stated.
Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.
Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.
We reserve the right to alter our prices and specifications without notice.
Ownership of goods
All items supplied to the customer remain the property of Ten Teas until final payment of all sums owing in respect of those goods has been received in full by us.
Comments and complaints
If you wish to comment or complain about any aspect of your dealings with us please write to 27 Old Gloucester Street, London, WC1N 3AF or email email@example.com. We will reply within five working days of receipt.
We will collect and store any personal data that you may volunteer whist using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition.
The type of information that we will collect will include - Your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.
We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. We may also use your information to contact you for market research purposes by email, phone or mail. You can opt out of this at any time, either by writing or emailing us.
Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. An opt-out option is available by clicking on the unsubscribe link in the newsletter we may send you.
We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.
You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website.
Links to other websites
Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own Privacy statements and terms.
We would like you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.
The contents of this site and other publications from Ten Teas are owned or licensed to Ten Teas or are used with permission by the owner, Reproduction strictly by permission only.